3rd Line Support Engineer

BBBH17509_1729171766
  • £40000 - £45000 per annum
  • Whiteley, Hampshire
  • Permanent

Do you have a minimum of 3 years working for an MSP?

Are you experienced with complex 3rd line support queries?

We're looking for a senior support engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions - from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments.

This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers.

Job responsibilities:

  • Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
  • Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
  • Provide technical assistance with the planning and implementation of internal and customer IT Projects.
  • Create and maintain documentation for technical procedures, configurations and solutions.
  • Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
  • Deliver product presentations and demonstrations, providing support at external and internal customer facing events.
  • Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.


Person specification:

  • Strong problem solving and troubleshooting skills.
  • Excellent communication skills.
  • Strong technical experience of administering domains, Office365 and Intune environments.
  • Experienced in both Linux and Windows operating environments.
  • Knowledge of Public DNS and PKI Infrastructure
  • Experienced with Azure, VMware and Proxmox virtualisation.
  • Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling)
  • Versatility and the ability to manage multiple workstreams.


Company benefits:

  • Full training provided and career progression opportunities.
  • Monthly team budget for team activities such as bowling, waterparks, and meals out.
  • Company Events, including occasional trips abroad!
  • Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
  • On-site Parking: Hassle-free parking is available for all employees.
  • Pension Scheme: We offer a solid pension plan to support your future.
  • Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme.
  • Employee Wellbeing Support: Access to resources and support for your overall wellbeing


Monday to Friday, 0830 - 1730
£40,000 - £45,000 per annum range, DOE.

Office based with possibility to work from home 1-day per week following successful completion of probationary period.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Sam Stocks Principal Consultant

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